At Comways Kenya, we try beyond our efforts to provide you with adequate, cheap, quick and reliable support. This is because of your value as an end user in the I.C.T sector.
We look at our support process as:

• Implementation / Post Implementation Support & Issue Resolution.
• Attending to the client issues to enable them to operate smoothly.
• Based on the terms and agreement between client and Comways Kenya.
• Off Site – online
• On Site – Support engineers visit the client site.

On Site Support

This will involve a support engineer visiting the client site to deploy the solution. In this case the following must be included in the resolution process:

• All steps in the On-site checklist must be observed
• A back up must be taken before any changes are made
• Solutions must first be tested with the client in the test server
• The engineer can deploy if satisfactory
• The Client must sign off on the issues sorted
• The staff should carry an updated back up if required

Off Site Support

This will involve a support engineer aquiring information to deploy the solution online. It in most cases involve the web solutions and simple user corrections.